Fanshopinc.com markets Sporting Goods items that are geared to the sports fan. Our brand of choice is Franklin Sports, a company that has been in business for over 50 years and one that offers a combination of great quality and value. Customer Service can be reached by email at fanshopinc@yahoo.com
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
Fanshopinc intends to keep the relationships between itself and its customers within the confines of Fanshopinc. This means that no customer's personal information will be sold, leased, or otherwise distributed to any outside organization, unless it is a necessary part of processing your transaction (i.e. your name and address will be shared with UPS, so that they can deliver your package to you).
Security Policy:
Fanshopinc. is hosted by Yahoo Shopping who uses a secure socket layer (SSL) software that is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Warrranty/Shipping Policy:
Fanshopinc.com will ship all items within 3-5 days from receipt of order. If you are dissatisfied with your purchase for any reason you may return the item within 30 days from the date of purchase. All returns must be authorized in order to receive credit. No credit will be issued unless a valid RA# is marked on the returned package
Privacy Policy Updated September 2007:
Fanshopinc.com has created this Privacy Policy to inform you of the information gathering and dissemination practices for this Web site, Fanshopinc.com. If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email .
Ordering from Fanshopinc.com:
When you order from Fanshopinc.com, we need your name, email address, shipping address and credit card number/expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or disclose this data to any third party.
Opening a Fanshopinc.com account:
We require your name, billing address, shipping address, email address and telephone number to open an account for you. Except as provided in this privacy policy, this account data is never shared with anyone in any way.
Customer Service:
When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.
Order Fulfillment:
Certain vendors of ours provide customer order fulfillment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfill and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.
Credit Card Processing:
We use First National Bank to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes.
Questions about our Policies:
If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email
If you would like to return for credit:
Please notify us via email at customercare@fanshopinc.com with your order number, the Ship To name and address, and the reason for the return. A Return Authorization (RA) number will need to be issued and will be connected with the order. Packages sent back without RA numbers will be refused upon delivery.If a customer refuses an order upon delivery, all customers must notify us via email so that we can anticipate this package back and issue credit once returned. If packages are returned without an RA number and without notification, we cannot guarantee credit.
If you would like to exchange:
Please notify us via email at customercare@fanshopinc.com with your order number, the Ship To name and address, and the reason for the exchange. A Return Authorization (RA) number will need to be issued and will be connected with the order. Packages sent back without RA numbers will be refused upon delivery. To receive the second item:Either (1) Place a separate order on http://www.fanshopinc.com in order to avoid the delay of receiving the second item. Once the original item has been received, we will credit the original order and notify you via email. Or (2) We will send out the second item once we receive the original item and no credit card transactions will be made. An email notification will be sent to the email address on the order including the second shipment information.
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